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  4. I have already contacted Customer Care Team and advised I am unable to pay by the payment due date. Why am I still receiving reminders?

I have already contacted Customer Care Team and advised I am unable to pay by the payment due date. Why am I still receiving reminders?

Customer Care Team will note your account accordingly but will not be able to stop debt process. The reminders are being sent automatically and will only stop once the overdue balance is paid.