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  4. I paid upfront for my order but when I go to place a new one, I am being advised there is an outstanding debt on my account. How is this possible?

I paid upfront for my order but when I go to place a new one, I am being advised there is an outstanding debt on my account. How is this possible?

If you pay upfront for your order, the payment only settles when the order is finalized in our warehouse. This could be between few hours and couple of days depending on when you placed your order.